If the choice is between a nice hotel that offers free Wi-Fi-hotspot access and a nice hotel that charges for access, which will you choose? Obviously, all things being equal, free wins every time. But things aren’t always equal. A user survey recently found that a majority of hotel customers that have experienced free, but slow or unreliable, Wi-Fi service won’t return to that hotel. In fact, 44 percent of travelers blamed the hotel for bad wireless access, not the vendor that is providing the service.
Via [internetweek.com]
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