In a new study commissioned by VoIP software company Shortel, some 70 percent of companies cited cost reduction as the biggest reason for adopting VoIP. They also mentioned ‘managing calls more effectively’ and ‘enabling home and mobile working’ as other benefits. But a third believed VoIP is too expensive to deploy and operate.
Quocirca principal analyst Rob Bamforth said the findings underscored the need for companies to understand the degree of commitment that is necessary to enjoy VoIP’s long-term benefits. He agreed that deploying the technology would incur costs, such as installing additional infrastructure to upgrade the system in order to accommodate extra traffic from VoIP calls. He also recommended that service providers offer VoIP as a service and charge a fixed rate for calls to encourage companies to use the technology.